Source: Truro City Council
Source: Truro City Council
Cornwall Council’s Trading Standards team is warning residents to be vigilant when hiring tradespeople following an increase in over-priced, poor quality and unnecessary roofing work.
In recent weeks the team have received a spate of complaints regarding traders operating in mid and west Cornwall.
Customers have contacted tradespeople after receiving flyers advertising roofing and home improvement works. Once at the property, the traders claim that they have found serious problems and give over-priced quotes for the repairs.
In one incident, an elderly resident enquired about having their roof cleaned. When the traders inspected the roof, they claimed the membrane was damaged and quoted £20,000 to repair it. The property was in excellent condition and there had been no known issues with the roof.
If you are considering roofing repairs, Trading Standards has the following advice.
• Never agree to work as a result of a cold call or direct approach. If you need work doing, make sure you do your own research into local traders.
• Recommendations from friends and family of reliable, local tradespeople can be really helpful but also do your own research before choosing one.
• Consider using a business that is part of a legitimate trader approval scheme, such as the Trading Standards approved 'buy with confidence scheme' (www.buywithconfidence.gov.uk)
• Don’t be pressured into agreeing work too quickly. Unless it is an emergency, the law requires that the trader to gives you a minimum of 14 days to allow you to change your mind. Genuine businesses will normally be busy and will not need to get the work started immediately.
• Particularly with roofing issues that are difficult to inspect yourself, always be sceptical when the trader claims to have found more serious problems. This is especially true where you weren’t aware of a serious leak or damage beforehand. Don’t agree to further work without a second opinion or seeking further quotes.
• Don’t be fooled by websites, local addresses, glossy brochures, limited companies or sign-written vehicles – these are easy to acquire by fraudulent businesses.
• If at any point you become concerned, contact Citizens Advice Consumer Helpline on 0808 223 1133 for advice. If necessary, they will refer the matter to Trading Standards.
Source: Cornwall Council
Source: Cornwall Council
Source: Truro City Council
National Highways: South-West will be closing the Chiverton gyratory and
slip roads overnight from 8pm to 6am on the following dates:
April 22, 23, 24, 28, 29, 30 and May 1, 6, 7, 8, 9.
Closures will affect:
- B3277 from Rowes Roundabout to Chiverton Interchange
- A3075 from Pendown Cross to Chiverton Interchange
- A390 from north of Truro Lock & Leave to Threemilestone Roundabout
(access for residents only)
Diversions will be in place. Please plan ahead and allow extra time for
your journey.
Source: Cornwall Council and National Highways
Source: Truro City Council
Truro Community Library - www.cornwall.gov.uk/libraries or 0300 1234 111
Source: Truro City Council